If I could teach the world something today, it would be a lesson in manners.
Let’s begin now.
When you call someone (me) on the phone, please introduce yourself before jumping into your reason for calling. And if you introduce yourself and you aren’t a close associate and have only met me one time, you may want to remind me about that so I know to whom I am speaking. If you have several things to share with me, please ask if I have 5 to 10 minutes to talk.
If I have never met you, it’s a good idea to be especially polite because you only get one chance to… you know, make a first impression. For instance, you should avoid listing grievances right away, especially if I have made it clear that I was unaware of the situation over which you’ve gotten yourself into a fluff.
If I ask a question, please do not belittle the question or become defensive. Just answer the question in a polite voice. If you don’t know the answer, please say, “I don’t know, but let me get back with you about it.”
Please give me the benefit of the doubt and be kind. You don’t have to ask about my life, but don’t be so abrupt that I wonder if you’re angry that I asked you a question.
Remember, it is an act of trust to ask a question. If you belittle me with your tone (not just your words), you break a trust.
You don’t have to be abrupt to be effective. You don’t have to be brisk to show that you are in charge. I find that leadership requires quite a bit of flexibility and love. Don’t forget that the person you are calling is just as amazing as you, and if you took the time to appreciate that, your life would be enhanced by the association.
Remember that no one is right all of the time, even you, and it’s okay to be human. Don’t hide behind a barking, abrupt mode of speech. If you think that being abrupt is just the way you are, you will need to hide it with your tone of voice and count to ten more often.
Being polite is not about you. It’s about making the other person feel comfortable. And You can do it!
Best wishes,
Miss Angela Manners